Top ranked bank ADCB excels in UAE’s economic sectors

Abu Dhabi Commercial Bank (ADCB) has been recognized as the top financial institution for customer experience excellence in the latest annual survey conducted by KPMG Lower Gulf. The bank also ranked second across all sectors in the survey, showcasing its dedication to providing outstanding service to its customers.

According to the KPMG Customer Experience Excellence (CEE) report, ADCB’s rise in the rankings is attributed to its holistic approach to customer satisfaction. The bank combines excellent service, diverse product offerings, technological innovation, operational efficiency, and a strong focus on security and trust to create a positive customer experience.

ADCB’s customer-first ethos is evident throughout the organization, with regular customer excellence forums driving strong performance. The bank has invested in advanced technology to support its growing customer base, while also recognizing the importance of personal interaction with customers.

In line with its commitment to being a future-ready bank, ADCB continues to invest significantly in its digital transformation program. This investment is aimed at driving scalable growth, higher productivity, and an enhanced customer experience for all ADCB customers.