Sainsbury’s Faces Challenges with Payments and Online Delivery Due to IT Breakdown

Sainsbury’s stores are currently open with some technical limitations affecting contactless and mobile payments, as well as the use of Nectar cards and the SmartShop app. Despite these issues, customer personal data remains safe and secure.

The grocery retailer had partnered with Checkout.com in 2022 to modernize its payment infrastructure, starting with the introduction of till-free technology and SmartShop functionality. This allows customers to pay for their purchases through an app on their smartphones, using digital wallets like Apple Pay and Google Pay.

Helen Hunter, Chief Technology Officer at Sainsbury’s, expressed excitement about providing customers with a seamless shopping experience through Checkout.com’s technology. The partnership aims to simplify and enhance the payment process across Sainsbury’s, Argos, and Habitat stores.

Additionally, StrongPoint was selected by Sainsbury’s in January to supply order picking technology for online grocery orders fulfilled manually in-store. Sainsbury’s, the UK’s second largest grocery retailer, operates over 1,400 supermarkets and convenience stores, employing more than 152,000 individuals.

Jacob Tveraabak, CEO of StrongPoint, highlighted their commitment to serving grocery retailers with innovative e-commerce technologies, stating that their e-commerce order picking solution is world-class. Serving a major player in the industry like Sainsbury’s is a testament to the quality of their solution.