Achieving Significant Returns by Implementing Digital Payments

Lake Washington Physical Therapy CEO Ben Wobker is paving the way in the healthcare industry by strategically investing in technology to enhance the patient billing experience. In a world where technology investments can be daunting for CEOs of provider organizations, focusing on improving the billing process has proven to be a successful strategy for Lake Washington Physical Therapy (LWPT) in Kirkland, Washington.

By implementing electronic billing systems and mobile payment strategies, LWPT has seen a significant improvement in its financial health. With the introduction of PatientPay for convenient bill pay and Luma Health to streamline the patient journey, founder Ben Wobker has witnessed a positive impact on the bottom line.

Wobker’s proactive approach to adopting new technologies has set LWPT apart in the industry. The organization was quick to transition from paper documentation to HTML5, showing a willingness to embrace innovation and adapt to changing times. This forward-thinking mentality has resulted in substantial returns for the rehabilitation facility.

PatientPay, in particular, has been a game-changer for LWPT, with a remarkable 47% decrease in accounts receivable within the first month of implementation. Staff members have also benefited from the improved payment process, as they receive a percentage of the revenue they bring in. Similarly, the integration of Luma has led to a decrease in cancellations and an increase in capacity, ultimately leading to higher patient volume and improved margins.

While some provider organizations may struggle to see a return on their technology investments, LWPT’s success serves as a testament to the potential benefits of prioritizing the patient billing experience. A recent survey by Ernst & Young revealed that while new technologies may not always lower hospital expenses immediately, the majority of executives still believe that investing in technology is crucial for long-term success.

In conclusion, CEOs in the healthcare industry should take a page out of Ben Wobker’s playbook and prioritize the patient billing experience as a key area for early returns on investment. By leveraging technology to streamline billing processes and enhance the patient journey, provider organizations can not only improve their financial outlook but also deliver a superior healthcare experience for their patients.