Abu Dhabi sees a 72% surge in digital customs transactions

Abu Dhabi Customs Reports 72% Surge in Digital Transactions

The General Administration of Abu Dhabi Customs has recently announced a significant increase in digital customs transactions across the ports of the Emirate of Abu Dhabi in 2023. This surge, amounting to a remarkable 72% growth compared to figures from 2022, marks the highest recorded rate since the initiation of their strategic transformation journey.

Innovative measures such as proactive and automated transactions played a key role in this growth, constituting 42% of the total customs transactions volume and experiencing a notable increase of 24.3% throughout 2023. One such measure includes the provision of proactive insurance refund services within the Emirate of Abu Dhabi. Additionally, permits for truck transit, entry and exit of goods from customs centers, customs certificates for vehicles, and customs entry and exit certificates were automatically issued alongside customs declarations.

Furthermore, customs declarations saw a 6% uptick over the past year, with pre-arrival customs clearance transactions making up 47% of the total customs clearance procedures across various customs ports in the emirate. Express shipping companies also saw a 6% increase in transactions, while customs clearance within bonded warehouses skyrocketed by an impressive 150%. Notably, clearance time saw a 16% enhancement in 2023.

Abu Dhabi Customs services have achieved a commendable 95% satisfaction rating in the customer satisfaction index through the Abu Dhabi Digital Government Services Platform “TAMM”. This surge in digital transactions throughout 2023 highlights the customs authority’s commitment to digital transformation and investment in advanced technology. By providing smart solutions and modern systems, Abu Dhabi Customs aims to enhance its customs ecosystem, align with global best practices, and bolster operational efficiency.