Abu Dhabi sees 72% increase in digital customs transactions

The General Administration of Abu Dhabi Customs has reported a significant increase in digital customs transactions across the ports of the Emirate of Abu Dhabi in 2023. This surge amounted to a remarkable 72% growth compared to figures from 2022, marking the highest recorded rate since the initiation of the strategic transformation journey.

Innovative measures such as proactive and automated transactions constituted 42% of the total customs transactions volume, experiencing a notable growth of 24.3% throughout 2023. Abu Dhabi Customs also provided proactive insurance refund services within the Emirate of Abu Dhabi, along with permits for truck transit, entry and exit of goods from customs centers, customs certificates for vehicles, and customs entry and exit certificates automatically issued alongside customs declarations.

Additionally, customs declarations saw a 6% increase over the past year, with pre-arrival customs clearance transactions accounting for 47% of the total customs clearance procedures across various customs ports in the emirate. Transactions from express shipping companies saw a 6% increase, while customs clearance within bonded warehouses soared by an impressive 150%. Clearance time also saw a 16% improvement in 2023.

Furthermore, customer satisfaction with Abu Dhabi Customs services reached a commendable 95% rating in the customer satisfaction index through the Abu Dhabi Digital Government Services Platform “TAMM”. The surge in digital transactions throughout 2023 highlights the extent of digital transformation at Abu Dhabi Customs and its successful investments in advanced technology. By offering smart solutions and modern systems, the customs authority aims to enhance its customs ecosystem and align with global best practices, thereby enhancing operational efficiency.